As part of our ongoing commitment to improve and maintain the service that we offer to our guests, Enkay have developed a guest charter that we strive to adhere to at all times. Our guest charter is made up of a number of our core principles that we promise to observe when we have guests in-house.
Enkay promise that we will:
- Contact you around 48 hours prior to your arrival time to ensure we have the correct contact details and to obtain check-in information
- Greet you personally and conduct a full check-in of the apartment, the facilities and the surrounding area
- Offer 24 hour emergency support to our guests via a dedicated helpline
- Supply you with a complimentary pack of essential foods and drinks so you don’t need to go shopping for basics in the first few days of your stay
- Provide you with safe and secure accommodation with all the comforts you would expect in your own home
- Supply you with high speed broadband access and IT support to ensure you can get connected allowing you to work from home
- Offer the same exceptional level of service to all our guests during weekdays and weekends, day or night
- Respond to any guest’s request or issue, within the timescales set out within our maintenance and IT charter
- Pride ourselves on the honesty, integrity and dedication of our in house maintenance, housekeeping and operational teams
- Always be courteous, polite, helpful, and promise to do everything we can to ensure our guest’s stay is as comfortable and enjoyable as possible
- Never enter your apartment, except on a service day, without letting you know first ** except in case of extreme emergency
Like a top hotel, serviced apartments clean and fresh:
As you would expect from a high level hotel our serviced apartments are visited on a regular basis by our housekeeping team for a thorough clean, replacement of all linen and checking for any maintenance requirements. The Enkay housekeeping service is provided as standard on a weekly basis, but can be tailored to meet our guest’s needs, at an extra charge for more frequent visits.
At Enkay we employ our own dedicated housekeeping teams, local to all our locations, who are all friendly, trustworthy and highly trained individuals.
Our housekeeping teams set a meticulous level of cleanliness, which is backed up by their standards manager, who ensures every apartment is cleaned to the high level expected. At each service they are required to return the apartment to the same high standard guests are greeted with upon check-in, meaning every apartment is presented as ‘new’ on arrival.
The housekeeping team also work closely with the reservations team, ensuring any guest requests are met. As standard they also provide a welcome pack of groceries for each new guest prior to check-in.
Find out more:
Why not contact us to discover what we can do for you or if you require more information now why not visit the other guest services pages apartment maintenance. Alternatively, if you are ready to book an apartment with us now, why not visit the enquiry page to start your Enkay experience.
Maintenance Support Keeping Your Apartment First Class:
At Enkay we understand that in order to deliver the highest standard of service it is necessary to ensure that our properties are well maintained and inspected on a regular basis. That’s why our maintenance support team is available to change light bulbs and handle any small day-to-day issues, 24/7 via a support contact telephone number in the unlikely event that a guest requires emergency assistance.
If a maintenance visit is necessary then this will be arranged at a convenient time for you as we always respect guest’s privacy during their stay with us. The member of the team who attends your visit will be an experienced professional who will ensure that whatever the issue, it is resolved quickly and efficiently.
A friendly team you can trust:
Everyone in our team is a trusted member of Enkay, so you can rest assured that they are honest and trustworthy. We also know that this may be a completely different country or culture for you, so our team are all trained to ensure that they are friendly and respectful at all times
Contact us to discover more:
Want to find out more about us or if you want to get in touch with our maintenance support team, please contact us today. We’d be delighted to help you and answer any questions you might have about our services.